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Supervising CMS
While the Initialization screen is displayed, CMS checks cable connec-
tions and CMS files and checks to see if sufficient file space exists to
store data. (If you receive an error or warning message, turn to Chapter
9, "Troubleshooting," for instructions).
3. Enter the number of the configuration you want to use and press [F8]
(Enter Data).
The screen c/ears except for the following message:
INITIALIZATION IN PROGRESS. . .PLEASE WAIT
Another series of system checks begins and the configurations complete their
initialization.
(If you receive an error or warning message, turn to Chapter 9,
"Troubleshooting," for instructions).
When, after a successful system check, CMS is ready to begin call manage-
ment, the Initialization Complete screen (Figure 6-4) appears.
When call management begins, all agents are automatically in the
logged out state. To make themselves available, they must touch the
Available button on their telephones. This turns on the light next to the
Available button and signals CMS that they are ready to receive calls.
(See Chapter 5.)
If programmed, the Auto ACW feature begins working after an agent
receives his or her first call. Upon completion of the call, the agent is
placed in the ACW state for the programmed time and then automati-
cally returned to the Available state.
Startup Procedures 6-5
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