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Troubleshooting
PROBLEM: Calls coming in on some lines are not being processed properly
by CMS.
Possible Cause
The lines were not pro-
grammed identically on
CU1 and CU2.
PROBLEM: The PC stops, restarts, and displays the CMS Main Menu.
Effect on Call Management: Call management stops, but should resume
shortly after you restart CMS.
Effect on Data Collection:
Possible Cause
Electrical power to the PC
was interrupted, or some-
one pressed the reset but-
ton on the PC.
9-20 Other Problems
Corrective Action
1.
Contact the MERLIN LEGEND system
manager and complete the Line Status
Test to verify line assignments. See
"Line Status Test" in Chapter 7 of the
CMS Installation and System Program-
ming Guide.
2.
If the lines are not programmed the
same, reprogram them following the
instructions for "Setting Up the Operator
Positions" in Chapter 1 of the CMS Instal-
lation and System Programming Guide.
Data for the current hour are lost.
Corrective Action
Press [F1] to resume Call Management.
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