AT&T Call Management System Supervizor's Manual page 218

Generating Reports
GROUP A: PUBLC
Period : 02/15/91 - 03/15/91
t
Calls
Offered
Day Night Day Aband Handled Avg Total
03/02 o 2624
03/03 0 3962
03/04 0 3997
03/05 0 6160
03/06
0 6204
03/07 0 4703
0
03/08 6315
03/09
0 13115
03/10 0 13339
03/11 0 4937
O 65356
Busiest Days: 1- 03/10/91 ,
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE MERLIN LEGEND(TM) CS
Date Printed: 03/15/91
Figure 7-7. Cumulative Line Group Report by Day
Bon Voyage Travel
CUMULATIVE LINE GROUP REPORT BY DAY
ACD CALLS
N u m H o l d
Num
Time
Calls Calls
2624 0:27
0
3962 0:42 46h
0
3 3994 0:38 41h
2 6158 0:34 58h 2106 31% 1570
1 6203 0:15 25h
0 4703 0:36 47h
3 6312 0:32 56h 2024 34% 3378
13088 0:18
27
0:18 66h 2385 35%
28 13311
4918 0:18 24h
19
83 65273 0:25 451h 16256 31%14620
2- 03/09/91 ,
Time Printed:
Size: 8 lines
T R A F F I C
Num
CCS Delay Other
Load Occ Anne Calls Avg Total Busy
19h 702 32% 1375
1664 36% 3960
1510 45% 838
924 15% 12
1699 25% 3461
65h 2352 34% 17
o
890 31% 9
3- 03/05/91
2:41p
Types of CMS Reports 7-23
O T H E R C A L L S
Num Hold % All
Time Lines
0 0:00 Om 0%
1 0:19 Om 0%
7
0:26 3m 0%
3 0:28 1m 0%
O 0:00 Om 0%
2 0:26 1 0%
O 0:00 Om 0%
4 0:21 1m 0%
6 0:22 2m 0%
2 0:23 1m 0%
25 0:24 10m 0%