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Troubleshooting
ERROR--- CMS Card Faulty or Not Found. CMS Cannot Manage Calls.
Status Indicator: CU 1 (flashing) and CU 2 (on steady)
Audible Signal:A single short beep from the PC
Effect on Call Management:
is corrected. See "Fallback Plan" at the end of this chapter.
Effect on Data Collection:
are saved if the problem is corrected within the same hour in which CMS
became disabled. Data on calls in progress when CMS became disabled are
lost.
Possible Cause
The CMS card is loose or
was improperly installed.
The CMS card is faulty or
another card was installed
that conflicts with the CMS
card.
CMS cannot manage calls until this problem
Data collection stops. Data on completed calls
Corrective Action
1. Exit to DOS. Turn off and disconnect the
PC.
2. Make sure the CMS card is installed as
described in the Call Management Sys-
tem Installation Guide.
3. Reconnect and turn on the PC.
Restart CMS.
4.
Contact your equipment supplier for assis-
tance.
Error Messages 9-3
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