AT&T Call Management System Supervizor's Manual page 212

Generating Reports
SPLIT 1: PERS
Period : 02/15/91 - 03/15/91
Avg Num
Speed Calls
Hour Ans Aband Calls
7
12:OOa 16s
1:OOa 16s 15
2:OOa 17s 14
3:OOa 17s 11
4:OOa 17s 10
5:OOa 17s 16
6:OOa 17s 5
7:OOa 17s 9
8:OOa 17s 16
9:OOa 19s 12
5
10:OOa 16s
5
11:OOa 20s
12:00p 19s 30
1:O0p 4
17s
2:O0p 19s 9
3:O0p 22s 3
7
4:O0p 17s
5:O0p 12s 17
6:OOp 11s 6
7:00p
13s 16
8:00p 13s 7
7
9:00p 13s
10:00p 13s 1
11:00p 13s 3
16s 235 134340
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE MERLIN LEGEND(TM) CS
Date Printed: 03/15/91
Figure 7-5. Cumulative Split Report By Hour
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY HOUR
ACD CALLS
Num Avg
ACD Flow Flow Talk After Aftr
Time
In Out
5828 0 0 0:07
0 0 0:08
5841
0 0 0:08
5918
0:08
5921 0 0
0 0
5899 0:08
5900 0 0 0:08
5932 0 0 0:08
5899 0 0 0:08
5677 0 0 0:08
0 0 0:07
5026
0:07
5500 0 0
4971 0 0 0:07
5217 0 0 0:07
5009 0 0 0:07
0:08
3906 0 0
0 0 0:08
3518
4543 0 0 0:07
5335 0 0 0:07
6438 0 0 0:08
6368 0 0 0:07
6424 0 0 0:07
0 0:07
6421 0
0 0:07
6436 0
6413 0 0 0:07
0 0 0:07 0:09 ****
Time Printed:
OTHER CALLS,
Avg Cnct Num
Other Talk
Call SrvLv Calls Other Pos Time Levi
0:09 2559
25 0:24 5.6 53% 56%
0:09 2680
4 0:12 5.9 51% 54%
0:09 2697 2 0:08 5.9 51% 54%
0:09 2709 o 0:00 5.9 51% 54%
0:09 2657 1
0:09 2653 o 0:00 5.9 51% 55%
0:09 2704 O 0:00 5.9 52% 54%
0:09 2682
1
0:09 2635
2
0:09 2417 6 0:07 5.5 48% 52%
0:08 2574 3 0:08 6.1
0:08 3180 4 0:07 5.5 45% 36%
0:08 3033 O 0:00 5.4 46% 42%
0:07 2815 5 0:07 5.2 43% 44%
0:09 2146 22 0:37 5.4 42% 45%
4 0:22 5.4 48% 51%
0:11 1719
0:10 1997 19 0:29
0:09 1947 2 0:07 6.0 52% 64%
0:09 2009 1
0:09 2723 1
0:09 2621 o 0:00 5.9 54% 59%
0:09 2618 o 0:00 5.9
0:09 2590 O 0:00 5.9 55% 60%
0:09 2651 5 0:14 5.9 55% 59%
107 11:20 5.8 50% 55%
2:22p
Types of CMS Reports 7-17
Avg Avg %
Num ACD Serv
0:08 5.9 51% 55%
0:08 5.9 51% 55%
9h 5.8 51% 54%
42% 53%
5.4 53% 56%
0:08 6.2 55% 69%
0:08 5.9 55% 57%
55% 59%