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Glossary
Split Status
The top right section of the screen summarizes calls waiting for each split.
Waiting, Num
Waiting, Old
Call Flow Information
The bottom right section of the screen shows how splits are assigned to line
groups and whether intraflow is turned on for each split.
The number of calls in a split that are ringing, con-
nected to the delay message, or on hoId waiting for
an agent.
The number of seconds the current oldest call has
been waiting to be answered by an agent in a par-
ticular split.
CMS Status Screens GL-17
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