AT&T Call Management System Supervizor's Manual page 210

Generating Reports
SPLIT 1: PERS
02/15/91 - 03/15/91
Period:
Avg Num
Speed Calls
Day Ans Aband Calls
03/02
20s 0
03/03
36s 0
8
03/04 14s
03/05 27s 5
73 1
03/06
1
03/07 24s
03/08 24s 5
03/09 10s 71
03/10
10s 92
03/11 10s 52
16s 235 134340
Not e
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE MERLIN LEGEND(TM) CS
Date Printed: 03/15/91
Figure 7-4. Cumulative Split Report by Day
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY DAY
ACD CALLS
Num
ACD Flow F1
OW
In Out
5162 0 0 0:07 0:10 2870
7736 0 0 0:07 0:25 7729
7897 0 0 0:07 0:22 4091
0
12168 0 0:07 0207 4411
15191 0 0
0 0 0:07 0:02 6878
11779
0 0 0:07 0:04 8068
12605
0 0:08 0:08 ****
25838 0
26232 0 O 0:08 0:08 ****
0 O 0:08 0:09 4085
9732
0 0 0:07 0:09 ****
Time Printed:
OTHER CALLS,
Avg
Avg Cnct
Talk After Aftr Other Talk
Time Call SrvLv Calls Other Pos Time Levi
0:07 0:06 860
2:36P
Types of CMS Reports 7-15
Num Avg Avg %
Num ACD Serv
13 0:39 4.8 68% 44%
6 0:07 3.6 79%
41 0:24 3.5 79% 48%
14 0:07 3.4
60% 64%
o 0:00 5.4 44% 94%
1 0:08 2.8 45% 42%
4 0:15 3.5 54% 36%
26 0:24 10.8 44% 57%
O 0:00 11.0 44% 58%
2 9h 0.8 36% 58%
107 11:20 5.8 50% 55%
0%