Table of Contents
Advertisement
Programming CMS Shift Configurations
Assigning Splits
To choose this activity,
1.
Press [F1] (Assign Splits). You can now assign main splits and secon-
dary splits to line groups.
The prompt is displayed as follows:
ASSIGN SPLITS :
Secondary Split #: _
Initially, all splits are unassigned; choose which split answers calls for
each line group.
If you do not want to assign a secondary split,
unchanged.
To remove a secondary split already assigned
hyphen in that field.
2.
Enter a line group letter (A through D).
3.
Enter the number of the main split (1 through 6) that is to answer calls
for the line group. (If the field is left blank, it remains unchanged.)
4.
Enter a secondary split number, or enter a hyphen if you do not want to
assign a secondary split for intraflow. (If the field is left blank, it remains
unchanged.)
5.
Press [F8] (Enter Data).
6.
Repeat steps 1 through 5 to assign a split to another line group, or
press [F7] to return to the Configuration screen.
7.
Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
8.
Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.
Line Group Letter: _ Main Split #: _\
Creating or Changing Shift Configurations 3-25
leave that field
to the line group, type a
Advertisement
Table of Contents
