AT&T Call Management System Supervizor's Manual page 281

Glossary
Lines Total
Splits, Main
Splits, Sec
Flow
Split Information
Split
Agents, ACD
Agents, Avail
Agents, ACW
Agents, Out
GL-12 CMS Status Screens
The total number of lines in the group.
The number of the main split assigned to the line
group. If no main split is assigned, a hyphen
appears instead of a number.
The number of the secondary split assigned to the
line group for intraflow. The secondary split can
receive calls for the line group only if intraflow is on.
If no secondary split is assigned, a hyphen appears
instead of a number.
Intraflow is indicated by "On" or "Of f." The secon-
dary split can receive calls only if intraflow is on.
The number and ID of each split.
The number of agents currently active on ACD calls.
Active calls include both calls currently connected
to an agent and calls the agent has placed on hold.
The number of agents currently available to receive
ACD calls
The number of agents currently in the after-call-work
state.
The number of agents currently in the logged out or
night state, and not available to receive an ACD
call.