AT&T Call Management System Supervizor's Manual page 287

Glossary
Line Status Screen
This section explains the terms
on the Line Status screen. The
Iected on an hourly basis.
Line Status
Gp
Line
P
Status
GL-18 CMS Status Screens
used to identify different types of information
statistics described on this screen are col-
The letter assigned to the line group.
The number of the line(s) assigned to each group.
Line priority status. A "+" in this column indicates
that the line is a priority line and is answered before
other, nonpriority lines.
The line status, which can be one of the following
conditions:
Ring: Initial -ringing; a call has seized the line, but
CMS has not answered it yet.
Idle: The line is not in use.
Queued: The call is in the CMS hold state. The
announcement has played and the caller is waiting
for a CMS agent to become available.
Agent ID: The call is ringing at this agent's
phone.
Agent ID: This agent has answered and is han-
dling the call.
Annc: The caller is hearing the delay announce-
ment.