AT&T Call Management System Supervizor's Manual page 220

Generating Reports
PUBLC
GROUP A:
02/15/91 - 03/15/91
Period :
r
Calls
Offered
Hour Night Day Aband Handled Avg Total
12:OOa o 2819
1:00a o 2840
2869
2:00a O
3:00a o 2875
2877
4:00a o
o 2862
5:00a
6:OOa o 2883
7:00a o 2878
8:00a O 2749
9:00a o 2486
10:00a O 2777
11:00a o 2513
12:00p o 2557
1:00p o 2408
1851
2:00p o
3:00p o 1652
4:00p o 2178
5:00p o 2571
6:00p o 3125
7:00p o 3106
3125
8:00p o
9:00p o 3115
o 3126
10:00p
o 3114
11:00p
O 65356
Busiest hours: 1- 9:00a,
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE MERLIN LEGEND(TM) CS
Date Printed: 03/15/91
Figure 7-8. Cumulative Line Group Report By Hour
Bon Voyage Travel
CUMULATIVE LINE GROUP REPORT BY HOUR
ACD CALLS
Num N u m H o l d
Calls Calls Time
3
2016 0:24
4 2836 0:24
4 2865 0:25
3 2872 0:25
5 2872 0:25
6 2856 0:25
3 2880 0:25
3 2875 0:25 19h
3
2746 0:25
4 2482 0:52 36h
2 2775 0:24
3 2510 0:28 19h
11 2546 0:27 18h
1
2407 0:26 17h
2 1849 0:28 863m
2 1650 0:31 861m
3
2175 0:26 930m
5 2566 0:20 848m
2 3123 0:19 980m
8 3098 0:20 17h
3 3122 0:21
2 3113 0:21
1 3125 0:21
0 3114 0:21
83 65273 0:25 451h
2- 2:00a,
Time Printed:
Size: 8 lines
T R A F F I C
A v g Num Num
Delay Other
CCS
Load Occ Anne Calls Avg Total Busy
18h 67 29% 683
19h 69 30% 623
72 31% 605
19h
72 31% 605
19h
19h 72 31% 606
19h 71 31% 618
72 31% 598
19h
71 31% 608
19h 70 30% 611
130 57% 703
18h
66 33% 779
70 35% 968
68 27% 075
62 31% 809
52 30% 613
52 30% 418
56 28% 483
51 26% 317
59 27% 314
63 28% 554
18h 66 29% 559
18h 66 29% 559
18h 66 29% 544
18h 66 29% 568
68 31%14620
3- 3:00a
2:24P
Types of CMS Reports 7-25
O T H E R C A L L S
Hold % All
Time Lines
3 0:24 1m 0%
0 0:00 Om 0%
2 0:21 1m 0%
1 0:22 Om 0%
1 0:23 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
1
0:25 Om 0%
2 0:24 1m 0%
3 0:26 1m 0%
2 0:26 1m 0%
0:23 Om 0%
1
2 0:24 1m 0%
1 0:27 Om 0%
0 0:00 Om 0%
3 0:26 1m 0%
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
0:22 Om 0%
1
0 0:00 Om 0%
1 0:24 Om 0%
1 0:23 Om 0%
10m 0%
25 0:24