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Configuration, 6-48
Service level limit, 4-5, 4-5
Serviced calls, 6-12
Set Options screen, 4-4
Set Intraflow Threshold, 6-45
Shift configurations
building or editing, 3-3 to 3-34
copy procedure, 3-34
Split Configuration screen, 3-9
Split exceptions
selecting, 4-17 to 4-22
Split Exceptions screen, 4-18
Split Report, 7-10 to 7-17
cumulative by day, 7-14
cumulative by hour, 7-16, 6-18 to 6-23
Split Summary
daily, 7-10
Splits
assigning, 3-8 to 3-17
reconfiguring, 6-34 to 6-38
Starting CMS, 2-1
Startup configuration
selecting, 3-33 to 3-34
Stored Shift Configurations
3-5, 3-31, 6-47 to 6-51
Substitute agent
procedure, 3-11 to 3-12
Supervisor mode, 5-6 to 5-7
1-2 to 1-2,
Supervisor's telephone
5-2 to 5-9,
System errors
9-17 to 9-18,
System Status screen, 6-13 to 6-18
System tables file
saving, 8-4
IN-6
Screen,
System tables
current, 8-7
current, 8-10
T
Talk time
setting exception, 4-14
Telephone programming
5-31 to 5-34,
Telephones
agent, 5-10 to 5-12
supervisor's, 5-2 to 5-9
Threshold setting, 3-26
Time
setting, 2-3 to 2-4
Transfer to Queue, 5-1
Transfer to Split
5-25 to 5-26
Transferring calls
5-18 to 5-19
W
Warning messages, 9-7 to 9-17
Work state buttons, 5-11
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