AT&T Call Management System Supervizor's Manual page 249

Troubleshooting
WARNING--No Main Split Assigned to One or More Line Groups.
Effect on Call Management:
assigned to them go unanswered.
Possible Cause
Assigning agent splits to
line groups is not com-
plete.
or
All agents were removed
from a main split.
WARNING--No Secondary Split Assigned to One or More Line Groups
Effect on Call Management:
dary split assigned to it cannot be intraflowed.
Possible Cause
Intraflow is turned on, but
the line group has no
secondary split assigned
to it.
9-10 Warning Messages
Calls coming in on lines with no main splits
Corrective Action
From the Initialization screen:
1.
Press [F1] to display the Configuration
screen.
In the Call Flow area, find the line
2.
group(s) (A–D) with no main split
assigned.
Assign main splits as needed by follow-
3.
ing the instructions in Chapter 6 of the
CMS installation and System Programm-
ing Guide.
Calls coming into a line group with no secon-
Corrective Action
From the Initialization screen:
1. Press [F1] to display the Configuration
screen.
2. In the Call Flow area, find the line
group(s) with intraflow turned on and no
secondary split assigned.
Turn intraflow off or assign a secondary
3.
split to the line group by following the
instructions in Chapter 6 of the CMS
Installation and System Programming
Guide.