AT&T Call Management System Supervizor's Manual page 214

Generating Reports
PUBLC
GROUP A:
Date: 03/11/91
I
Calls
Offered
Night Day Aband Handled Avg Total
Time
o 544
12:OOa
1:OOa 0 551
2:OOa 0 554
0 555
3:OOa
0 566
4:OOa
5:OOa 0 547
6:OOa 0 561
7:OOa 0 562
0 414
8:OOa
12:00p 0 83
o 4937
) Busiest hours: 1- 7:00a, 2
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE MERLIN LEGEND(TM) CS
Date Printed: 03/15/91
Figure 7-6. Daily Line Group Report
The information on the following pages is keyed (with callouts) to each
column in the report.
Bon Voyage Travel
DAILY LINE GROUP REPORT
ACD CALLS
N u m H o l d
Num
Time
Calls Calls
0:18 165m
3 541
1 550 0:18 168m
0 554 0:18 164m
1 554 0:18 166m
0 566 0:18 167m
3 544 0:18 164m
1 560 0:18 167m
2 560 0:18 169m
413 0:19 128m
1
76
7 0:20
4918 0:18 24h
19
-
1:00a, 3
Time Printed:
Size: 8 lines
T R A F F I C
C C s
Num
Delay Other
Load Occ Anne Calls Avg Total Busy
100 35% o
101 0
35%
98 34% 0
99 35% 0
100 35% 0
0
98 34%
100 35% 0
101 35% 0
77 27% 0
27m 9
16 6%
890 31% 9
-
6:00a
2:49p
Types of CMS Reports 7-19
O T H E R C A L L S
% All
N u m H o l d
Time Lines
1 0:24 Om 0%
0 0:00 Om 0%
0:24 Om 0%
1
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
0 0:00 Om 0%
2 0:23 lm 0%