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Supervising CMS
Keys
Function
Press the function keys listed below to perform dynamic reconfiguration
activities or select other screens.
[F1] (Splits). Press this key to
sign, add, or remove agents.
Splits," in this section.
[F2] (Line Groups). Press this
calls ring before CMS answers them, whether callers must hear an
announcement, and program the amount of time an agent is in Auto ACW.
For more information, see "Changing Line Group Options" in this section.
[F3] (Call Flow). Press this function key to select the Configure Call Flow
screen and change intraflow assignments. For more information see
"Reconfiguring Call Flow," in this section.
[F4] (Events Log). Press this function key to select the Events Log screen.
It lists the 19 most recent exceptions, routine events, and system errors.
For more information, see "Using the Events Log Screen, " in this section.
[F5] (Line Status). Press this function key to select the Line Status screen.
This screen displays information about every line and every line group.
For more information, see "Using the Line Status Screen," in this section.
[F6] (Split Status). Press this function key to view a Split Status screen for
a particular split. (You are prompted for a split number.) The Split Status
screens summarize activity in each split. For more information, see
"Using the Split Status Screens," in this section.
[F7] (Config List). Press this function key to select the Stored Shift
Configurations screen. From this screen you can activate a different
configuration, save or rename a configuration, or select a default
configuration for startup. For more information, see "Using the Stored
Shift Configurations screen," in this section.
[F8] (System Status). Press this function key to select the System Status
screen. It summarizes the activity in each split and line group. For more
information, see "Using the System Status Screen, " in this section.
select the Configure Splits screen and reas-
For more information, see "Reconfiguring
function key to change the length of time
Dynamic Reconfiguration 6-33
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