AT&T Call Management System Supervizor's Manual page 284

Glossary
Split Status Screen
This section explains the terms used to identify different types of information
on the Split Status screen. The statistics presented on this screen are col-
lected on an hourly basis.
NOTE:
If an agent answers an ACD call and then transfers the call to another
agent or to a nonagent, the statistics for the call are not included in the
data shown on the Split Status screen.
Agent Status
Pos-ID
Status
The first two columns list the agent's position
number, which is the LEGEND system extension
number of the agent's telephone, and the agent's
ID, an assigned "name" of up to five characters.
The agent's current status, which can be one of the
following conditions:
Available: The agent is currently available to accept
an ACD call (the agent is not on a call and not in the
after-call-work state).
ACD: The agent is busy on an ACD call or has
placed an ACD call on hold; the associated line ID
is displayed.
OtherCall: The agent is busy on a call not related to
ACD work.
ACWork: The agent is in the after-call-work state
and is not available to take calls.
CMS Status Screens GL-15