AT&T Call Management System Supervizor's Manual page 206

Generating Reports
PERS
SPLIT 1:
Date: 03/11/91
Num
Avg
Speed Calls
Time Ans Aband Calls In
10s
12:OOa
1:OOa 109
2:OOa 10s
3:OOa 10s
4:OOa
10s
5:OOa 10s
6:OOa 10s
7:OOa
10s
10s
8:OOa
9:OOa 0s
0s
10:OOa
0s
11:OOa
12:00p 13s 18
1:Oop 0s
2:Oop 0s
10s 52
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR THE MERLIN LEGEND(TM) CS
Date Printed: 03/15/91
Figure 7-3. Daily Split Report
Bon Voyage Travel
DAILY SPLIT REPORT
ACD CALLS
Num
ACD Flow Fl
out
7
1083 0
1077 0
4
0
1 1106
2 1102 0
o 1113 0
3 1084 0
2 1110 0
0
6 1084
829 0
9
o 0 0
0
o 0
o 0 0
0
144
0 0
o
o 0 0
9732 0
Time Printed:
Avg Avg Cnct
Talk After Aftr
OW
Time Call SrvLv Calls Other Pos Time Levl
0:08
0 0:08 486
0 0:08 0:08 470
0 0:08 0:08 433
0 0:08 0:08 470
0 0:08 0:08 403
0:08 456
0 0:08
0 0:08 0:08 478
0 0:08 0:08 456
0 0:08 0:09 369
0
0 0:00 60:01
0 0:00 60:05 0
0 0:00 60:00 0
0 0:09 0:27 64
0:00
0 0:00 0
0
0 0:00 0:00
0 0:08 0:09 4085
2:48p
Types of CMS Reports 7-11
OTHER CALLS,
Num Avg Avg %
Other Talk Num ACD Serv
44%
0 0:00 11.0
0 0:00 11.0 44% 56%
0 0:00 11.0 45% 61%
0 0:00 11.0 43% 57%
0 0:00 11.0 45% 64%
0 0:00 11.0 44% 58%
0 0:00 11.0 45% 57%
0 0:00 11.0 44%
2 9h 10.1 39% 55%
0 0:00 7.0 14% 100%
0 0:00 7.0 14% 100%
0 0:00 7.0 14% 100%
0 0:00 5.4 27% 56%
0 0:00 4.0 0% 100%
0% 100%
0 0:00 4.0
2
9h 8.8 36% 56%
55%
58%