AT&T Call Management System Supervizor's Manual page 250

Troubleshooting
WARNING--One or More Line Groups has No Lines.
Effect on Call Management:
lines.
Possible Cause
At least one agent split is
assigned to at least one
empty line group.
Intraflow is turned on, but
no secondary split is
assigned.
Calls cannot come into a line group with no
Corrective Action
the Initialization screen:
From
1. Press [F1] to display the Configuration
screen.
2. In the Call Flow area, find the line
group(s) (A–D) with no lines and at least
one agent split:
To assign lines to an empty line
group, exit call management and fol-
low the instructions for "Programming
CMS Lines" in Chapter 5 of the CMS
Installation and System Programming
Guide.
To reassign an agent split from an
empty line group, follow the instruc-
tions for "Dynamic Reconfiguration"
in Chapter 6.
From the Initialization screen:
1. Press [F1] to display the Configuration
screen.
2. in the Call Flow area, find the line
group(s) with intraflow turned on and no
secondary split assigned.
3. Turn intraflow off or assign a secondary
split to the line group by following the
instructions in Chapter 6 of the CMS
Installation and System Programming
Guide.
Warning Messages 9-11