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Glossary
CMS Reports
This section explains the terms used to identify data
erated from the Report Menu:
The Daily Agent Split Summary Report shows
over an entire day (midnight to midnight).
The Cumulative Agent Split Summary Report shows data
averaged/totaled over a specified number of days ranging from 2 to 93
days.
The Daily Split Report and the Daily Line Group Report show data on
an hour-by-hour basis.
The Cumulative Split Report and the Cumulative Line Group Report
show data on either a day-by-day or an hour-by-hour basis, depending
on the method of tabulation chosen.
The Events Log, which can also be printed from the Report Menu, lists the 50
most recent exceptions and system messages. The information in this report
may span several days or part of one day.
Daily Agent Split Summary
This report provides daily summary data on each agent in a given split.
NOTE:
If one or more agents serve in more than one split during a data collec-
tion period, be sure to provide a different ID for each agent for each split
assignment. This ensures the accuracy of the data for each split; data
from the hour in which the agent switched splits is credited to the split he
or she is in at the end of the data collection period.
:
in the CMS reports gen-
data averaged/totaled
CMS Reports GL-21
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