Table of Contents
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G
Generating reports
exiting, 7-34
historical, 8-8
individual, 7-32
screen messages, 7-33
summary, 7-32
Ghost telephones, 5-27
Glossary
GL-1 to GL-30,
CMS reports, GL-21 to GL-30
CMS status screens, GL-10 to GL-20
CMS terms, GL-2 to GL-10
Group Page, 5-7
H
Hard disk
erasing files, 8-6
Headsets
with analog phones, 5-21 to 5-22
with MLX phones, 5-19 to 5-21
Help Screens
using, 2-12
Historical data files
restoring, 8-8
saving, 8-5
Historical data
to diskette,
transferring
Historical reports
generating, 8-6 to 8-8
Hold Time Maximum
setting exception, 4-24
Holdtime Minimum
setting exception, 4-25
IN-4
Line Group Options screen, 3-18, 6-40
Line group options, 3-17 to 3-21, 6-39
Line Group Report, 7-18 to 7-25
Line groups
Line Status screen, 6-24 to 6-28
Lines Busy
Logged Out state, 6-8 to 6-9
8-2 to 8-6
M
Main Menu
Manual signaling, 5-24
I
Initialization Complete screen, 6-6
Initialization Screen, 6-5
Inside Auto Dial, 5-23
Intraflow
explanation of, 3-22 to 3-23
L
Lights
agent phones, 5-13
on supervisor's telephone, 5-8 to 5-9
selecting, 4-22 to 4-26
Line Group Exceptions screen, 4-23
cumulative by day, 7-22
cumulative by hour, 7-24
daily, 7-18
example, 1-9
setting exception, 4-23
using, 2-1
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