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Troubleshooting .
WARNING--One or More Main
Effect on Data Collection:
If both the main and secondary splits
agents, calls coming in on that group
If the main split has agents but the secondary split does not, calls
coming in on that group of lines cannot be intraflowed.
If the main split has no agents but the secondary split does and
intraflow is on, calls coming in on that group of lines go to the secon-
dary split as soon as the intraflow threshold is exceeded.
Possible Cause
At least one empty split is
assigned to at least one
line group.
9-12 Warning Messages
or
Secondary Splits Has No
assigned to a line group have no
of lines are not answered.
Corrective Action
From
the Initialization screen:
1.
Press [F1] to display the Configuration
screen.
In the Agent Splits area, find the split(s)
2.
with no agents.
3.
Assign agents to the empty split(s) or
remove the empty splits by following the
instructions for "Dynamic
Reconfiguration" in Chapter 6.
Agent.
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