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Glossary
All-Ring
Operation
Answer Delay
Auto ACW
(Automatic
After-Call-Work)
State
Inside Auto Dial
Button
a line group has been exceeded
turned on by the supervisor, also
errors and other screen messages.
A CMS mode in which any call coming into an agent
split rings simultaneously at the telephones
agents in the split.
The initial period of time in which an incoming call
continues to ring if no agent is available. If an agent
still is not available by the end of the answer delay
period, the call is connected to the voice announce-
ment unit.
A programmed state in which the agent receives no
ACD calls. CMS automatically puts an agent's tele-
phone into this state upon the completion of a call to
allow the agent to finish work associated with previ-
ous calls. The Automatic ACW option controls the
length of after-call-work time, from 0 to 999
seconds. If 0 time is designated for a line group,
the Auto ACW feature is not in effect. If this feature
is in effect and the agent becomes available to
answer calls while in the ACW state, the agent can
override the ACW state by pressing Available on
his or her phone.
A telephone button that has been programmed to
contact another telephone in the LEGEND system.
Lights beside the button show the current status
(busy, idle, or held) of the telephone that the button
represents.
Alarm beeping, if
occurs for system
of
all
CMS Terms GL-3
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