AT&T Call Management System Supervizor's Manual page 45

Programming CMS Shift Configurations
Figure 3-4 is an example of a Configuration screen for
configuration. Notice that all areas on the screen that
splits are either blank or display hyphens. The factory settings for the
line group options and call flow are also displayed.
Bon Voyage Travel
A g e n t
Pos
Split
1 PERS
2 CHART
3 CORP
4 SUPPT
5 -
6 -
Configuration #2 - CONFIG_2
F Splits F
1 2 Groups 3 Flow
Figure 3-4. New Configuration Screen
Under "Agent Splits" on the left side of the screen:
— Split numbers 1 through 6 are displayed.
— Agents are unassigned.
3-6 Creating or Changing Shift Configurations
AGENT SPLITS
Split Pos
ID
Line F Call
ADMIN CMS R3.0 3:35p 03/04
LINE GROUP OPTIONS
A g e n t
ID Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP
Splits
Gp Main Sec Flow
A - -
B - -
c - -
D - -
F Clear
5 Agents
building a new
have to do with
Num Answer Force Auto
Delay ACW
5s off
5s
off
5s
off
2 5s off
CALL FLOW
Flow
Intra Spl Thresh Ring
1 30s
off
2 30s
off 3
30s
off 4 30s
off 5
30s
6 30s
F10 - Help
F Config F Admin
7 List
8 Menu
20s
30s
10s
15s
All
off
off
off
off
off
off