AT&T Call Management System Supervizor's Manual page 116

CMS Telephones and Telephone Programming
Table 5-1. Line/DSS Lights on the Supervisor's Telephone
Light Type
Line Button Lights
DSS Button Lights
(in supervisor's
mode)
DSS Button Lights
(in normal mode)
When you press [Message Status] while in supervisor mode, the lights next to the
DSS buttons show whether the agent at that extension is on a call as shown
below:
Light on- The agent is on a call.
Light off- The agent is not on a call.
Light Status
Steady red
Steady green
Steady red and
green
Blinking green
Slow flashing
green
Fast flashing
green
On
off
Flash
On
off
Meaning
You are automatically connected to
line when you lift the handset or turn or
the headset.
Someone is using this line.
You are using this line.
An incoming call is on this line.
A co-worker has placed a call on hold
on this line.
You placed a call on hold on this line.
The agent is Available.
The agent is logged out.
The agent is in After Call Work state.
The agent is on a call.
The agent is not on a call,
CMS Supervisor's Telephone 5-9
this