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CMS Telephones and Telephone Programming
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5
DSS (Direct Station Selector) Buttons
The DSS (Direct Station Selector) buttons let you contact any agent by touch-
ing the button assigned to the agent's extension. The lights next to the but-
tons indicate which agents are busy on calls and which are not.
Up to 3 agent telephones can be assigned to a DSS button. Use the Shift
buttons to select the first, second, or third extension on each button.
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6
Dedicated Feature Buttons
These buttons are factory-programmed
ties specified on the buttons. See "Call
information on how to use the Transfer,
tons.
Disconnect
Press this button to get the same telephone line you were using without hang-
ing up the handset.
Hold
Press this button to put a call on hold.
Shift Buttons
If you have more than one agent telephone assigned to each DSS button, use
the Shift buttons to specify which extension on that button you want to moni-
tor or reach. For example, if you want to reach extension 50, you would press
[Shift 2] then the DSS button for extension 50, which is shared with extension
10. The light next to each Shift button indicates which shift is active.
Message Status
Press this button to monitor the busy/not busy (on a call/not on a call) status
of your agents when your phone is in supervisor mode. (See page 5-6 for
more on the supervisor mode and page 5-9 for the meaning of telephone
lights.)
5-4 CMS Supervisor's Telephone
and can only be used for the activi-
Handling" later in this chapter for
Recall, Conference, and Drop but-
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