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Troubleshooting
The CU2 jack on the CMS
card is faulty.
WARNING--Message Unit Out of Service. Check Power and Cables.
Status Indicator: MSG
Effect on Call Management:
sage. Callers hear ringing, music, or silence until an agent answers.
Possible Cause
The voice announcement
unit is not receiving power. "
A cable connection
between the voice
announcement unit and
the PC is loose.
The message was lost due
to a power outage.
9-8 Warning Messages
and CU2 ports
indicator stops
appears, the CU2 jack on the CMS card
is not faulty.
2. Return the cables to their original ports
on the CMS PC so that CU1 works and
CMS can resume managing calls.
3. Restart CMS and try to isolate the prob-
lem further.
If none of the above actions corrects the prob-
Iem, contact your equipment supplier for
assistance.
CMS cannot connect calls to the delay mes-
Corrective Action
Make sure the voice announcement unit is
plugged in and turned on. The lights on the
unit are lit when it is on.
Make sure all connections are secure on the
cable running between the voice announce-
ment unit and the PC.
1. Make sure the battery is turned on.
2. Record the message again.
on the PC. If the CU2
and the CU1 indicator
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