AT&T Call Management System Supervizor's Manual page 44

Programming CMS Shift Configurations
Bon Voyage Travel
Last Name
Anders
Baker son
Bakerson
Chanleys
Chapman
Claren
Clover
Easttree
Fielding
Fielding
Hall
Honelly
Kiley
Kloner
Mailer
F Add F Remove
1 Agent 2 Agent
Figure 3-3. Stored Shift Configurations Screen
3. From the Stored Shift Configurations screen, press [F1] (Select Config).
The function keys change and the following prompt is displayed:
SELECT CONFIGURATION: Config #: _
4. To edit an existing configuration, enter the number of that configuration.
To build a new configuration, enter a number labeled
5. Press [F8] (Enter Data).
The Configuration screen appears with the shift configuration you selected.
If you are editing an existing shift configuration, the fields are populated
with the shift configuration parameters. You can change these parame-
ters by overwriting previously entered data.
AGENT DIRECTORY
First ID
Harry HARRY
Tom TOM
Tom TOM2
Diane DI
Charlie CHUCK
Clifford
CLIFF
Ward WARD
Clint CLINT
Sally SALLY
William BILL
Benny BENNY
BillyJoe BJ
Gene GENE
Maxwell MAX
Sam SAM
F Change
3Agt Info
Creating or Changing Shift Configurations 3-5
ADMIN CMS R3.O
Last Name First
Middon Beth
Walter
O'Rourke
Pantilly Ernie
Patrick Bob
Norman
Peters
Piers Benjamin
Price Sherman
Reynolds Nancy
Rice
Diana
Rice Ronald
Turner Carla
Turtone Ike
Turtone Tina
Weiss
Debra
F Config
7 Splits
UNUSED
l:25p 07/19
ID
BETH
WALT
ERNIE
BOB
NORM
BEN
SHERM
NANCY
DIANA
RON
CARLA
IKE
TINA
DEB
F1O - Help
F Admin
8 Menu
.