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Making Conference Calls
To initiate a conference call,
1.
Click the Lync Conference button.
Click here to start a conference call
2.
From the menu, choose either Show Participant List or Invite by
Name or Phone Number.
3.
Choose the participant and click OK. Repeat to add more participants.
Recording Calls
The voice recording feature in MaxAgent lets you record conversations.
Recorded conversations can then be played back through voicemail or
accessed at a centralized location. Personal-call conversations cannot be
recorded.
WARNING: Listening in to or recording a conversation without the
consent of one or both parties may be a violation of local,
state and federal privacy laws. It is the responsibility of the
users of this feature to assure they are in compliance with all
applicable laws.
Recording on Demand
When the system administrator has set your extension to record on demand
(to a central location or to your voicemail), you can use MaxAgent to
initiate the recording.
• To record a call – While connected to a call, click Record or right-
click the call and select Start Recording from the menu.
MaxAgent for Lync Manual
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