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Recording Calls
The voice recording feature in AltiView allows a user to record
conversations. Recorded conversations can then be played back through
voice mail or accessed at a centralized location.
Note: The voice recording feature is only available Triton Analog
extensions and IP extensions.
For each extension, the options for voice recording are enabled in the
system's General page of Extension Configuration. Settings in the
Personal Call Recording Options field allow the administrator to:
•
Disable call recording
•
Auto Record to a central location (AltiContact Manager only)
•
Record on demand to a central location (AltiContact Manager only)
•
Record on demand to agent VM
For each workgroup, the options for voice recording (centralized
workgroup recording) are enabled in the system's General page of
Workgroup Configuration. Settings in the Centralized Workgroup
Recording field allow the administrator to:
•
Disable workgroup recording
•
Auto Record to central location (AltiContact Manager only)
•
Record on demand to central location (AltiContact Manager only)
•
Record on demand to agent VM
Note: For workgroup recorded calls, when voice recording is enabled at
both the extension and workgroup level, the workgroup voice
recording settings control workgroup calls; extension voice
recording settings control direct extension calls.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Recording on Demand
When the extension is set to record on demand (to a central location or user
VM), the user can use AltiView to initiate the recording.
28 AltiView Manual
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