Recording Calls - Altigen AltiContent Manual

Recording Calls

The voice recording feature in AltiAgent allows a user to record
conversations. Recorded conversations can then be played back through
voicemail or accessed at a centralized location.
Note: The voice recording feature is only available for extensions on
Triton Resource boards.
For each extension, the options for voice recording are enabled in the
system's General page of Extension Configuration. Settings in the
Personal Call Recording Options field allow the administrator to:
• Disable call recording
• Record all calls to a central location (AltiContact Manager only)
• Record on demand to a central location (AltiContact Manager only)
• Record on demand to agent VM
Figure 11. Personal Call Recording Options Field (General Page of Extension
Configuration)
For each workgroup, the options for voice recording (centralized
workgroup recording) are enabled in the system's General page of
Workgroup Configuration. Settings in the Centralized Workgroup
Recording field allow the adminstrator to:
• Disable workgroup recording
• Record all calls to central location (AltiContact Manager only)
• Record on demand to central location (AltiContact Manager only)
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