Reconnecting To Altisupervisor; Hiding Or Exiting Altisupervisor; Using The Windows Tray Phone Icon - Altigen AltiSupervisor Manual

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a

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Reconnecting to AltiSupervisor

When a connection between AltiServ and AltiSupervisor is broken,

AltiSupervisor will pop a message box to inform the user and reconnect the

call. Clicking Yes will connect to AltiServ again without having to log back

onto AltiSupervisor to re-enter the extension number and password.

Figure 2. Reconnect to AltiSupervisor

When you minimize the AltiSupervisor desktop by

clicking the Minimize symbol (the dash), it is hidden—

it doesn't appear anywhere in the Windows desktop

except as a phone icon in the tray in the lower right corner, as discussed

below.

To exit AltiSupervisor entirely, right click the phone icon and select Exit.

After you log in, the AltiSupervisor icon (a phone) is displayed on the

Windows tray, normally at the bottom right of your screen.

If the AltiSupervisor interface is not on your Windows desktop, but this

icon appears in the Windows tray, you double-click it to open the

AltiSupervisor main window, or you can right-click it to pop up a menu,

then select the AltiSupervisor window you want to open.

AltiSupervisor Manual

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Altisupervisor 5.0a