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Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP or
due to firewalls at your office preventing direct access to the AltiWare
server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the AltiWare system you want to connect to. An
example of the IP address format is 123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Also, check to verify that the necessary ports are open.
Exiting and Minimizing AltiAgent
shrinks to a phone icon in the tray in the lower right corner of your screen.
To exit AltiAgent when it is minimized, right-click the phone icon and
select Exit.
Pop Up AltiAgent when You Get a Call
You can configure AltiAgent to pop up when you have incoming calls. Pop
ups work when AltiAgent is minimized but not when you have exited. See
"Screen Pop, Audio Beep, and Auto Close" on page 59.
Using the Windows Tray Phone Icon
After you log in, the AltiAgent icon (a yellow phone) is displayed in the
Windows tray, normally at the bottom right of your screen. When you have
new voice mail, the phone icon is replaced with a yellow envelope icon.
To exit AltiAgent, click the X in the top right
corner of the screen. To minimize AltiAgent,
click the Minimize symbol
. AltiAgent
AltiAgent Manual
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