Solving Cd-Rom And Dvd Problems - Compaq 100eu - All-in-One PC Maintenance & Service Manual

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
System will not boot from CD-ROM or DVD drive.
Cause
The device is attached to a SATA port that has been
disabled in the Computer Setup utility.
Non-bootable CD in drive.
Boot order not correct.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been
disabled in Computer Setup.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Drive is not connected properly or not properly configured.
Movie will not play in the DVD drive.
Cause
Movie may be regionalized for a different country.
Decoder software is not installed.
Damaged media.
Movie rating locked out by parental lock.
Media installed upside down.
Solution
Run the Computer Setup utility and ensure that the SATA
controller is enabled.
Try a bootable CD in the drive.
Run the Computer Setup utility and change boot sequence.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 169
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
Run the Computer Setup utility and ensure that the SATA
controller is enabled.
Solution
See the documentation that came with the optional device.
Solution
See the documentation that came with the DVD drive or set
to match the region.
Install decoder software.
Replace media.
Use DVD software to remove parental lock.
Ensure the disc is inserted with the label facing up and
centered in the tray.
Solving CD-ROM and DVD Problems
Solving Hardware
section. If the system still
175