Solving Cd-Rom And Dvd Problems - Compaq D315 Troubleshooting Manual

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems
Problem
System will not boot from
CD-ROM or DVD drive.
CD-ROM or DVD devices
are not detected or driver
is not loaded.
Movie will not play in the
DVD drive.
Cannot eject compact disc
(tray-load unit).
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
Troubleshooting Guide
If you encounter CD-ROM or DVD problems, see the common
causes and solutions listed in the following table or to the
documentation that came with the optional device.
Cause
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Non-bootable CD in
drive.
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is
not installed.
Disc not properly
seated in the drive.
CD has been inserted
upside down.
Troubleshooting Without Diagnostics
Solution
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Try a bootable CD in the drive.
See the documentation that came
with the optional device.
See the documentation that came
with the DVD drive.
Install decoder software.
Turn off computer and insert a thin
metal rod into the emergency eject
hole and push firmly. Slowly pull
the tray out from the drive until the
tray is fully extended, then remove
the disc.
Re-insert the CD with the label
facing up.
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