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Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, Windows automatically recognizes the
device and configures the computer. If you install a non–plug and play device, you must reconfigure
the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
WARNING!
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
A new device is not recognized as part of the system.
Cause
Device drivers are not installed.
Device is not seated or connected properly.
Cable(s) of new external device are loose or power cables
are unplugged.
Power switch of new external device is not turned on.
When the system advised you of changes to the
configuration, you did not accept them.
A plug and play board may not automatically configure when
added if the default configuration conflicts with other devices.
USB ports on the computer are disabled in Computer Setup.
There is a resource conflict.
When the computer is plugged into an AC power source, voltage is always applied to
Solution
Install the device driver from the CD provided with the
device, or download and install the driver from the device
manufacturer Web site.
For HP peripheral devices, visit
latest drivers.
Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.
Ensure that all cables are properly and securely connected
and that pins in the cable or connector are not bent down.
Turn off the computer, turn on the external device, then turn
on the computer to integrate the device with the computer
system.
Reboot the computer and follow the instructions for
accepting the changes.
Use Windows Device Manager to deselect the automatic
settings for the board and choose a basic configuration that
does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
Run the Computer Setup utility and ensure that the USB
ports are enabled.
Deselect the automatic settings in the operating system for
the device and choose a basic configuration that does not
cause a resource conflict. You can also reconfigure or
disable devices to resolve the resource conflict.
Solving Hardware Installation Problems
http://www.hp.com
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