Compaq 100eu - All-in-One PC Maintenance & Service Manual page 9

Survey Tab ...................................................................................................................... 142
Test Tab ........................................................................................................................... 143
Status Tab ....................................................................................................................... 143
History Tab ...................................................................................................................... 144
Errors Tab ........................................................................................................................ 144
Help Tab .......................................................................................................................... 145
Saving and Printing Information in HP Vision Diagnostics .............................................. 145
Downloading the Latest Version of HP Vision Diagnostics .............................................. 145
Protecting the Software .................................................................................................................... 146
11 Troubleshooting Without Diagnostics .................................................................................................... 147
Safety and Comfort .......................................................................................................................... 147
Before You Call for Technical Support ............................................................................................. 147
Helpful Hints ..................................................................................................................................... 148
Solving General Problems ................................................................................................................ 150
Solving Diskette Problems ............................................................................................................... 154
Solving Hard Drive Problems ........................................................................................................... 156
Solving Media Card Reader Problems ............................................................................................. 158
Solving Display Problems ................................................................................................................. 160
Solving Audio Problems ................................................................................................................... 163
Solving Printer Problems .................................................................................................................. 165
Solving Keyboard and Mouse Problems .......................................................................................... 166
Solving Hardware Installation Problems ........................................................................................... 169
Solving Network Problems ............................................................................................................... 171
Solving Memory Problems ............................................................................................................... 174
Solving CD-ROM and DVD Problems .............................................................................................. 175
Solving USB Flash Drive Problems .................................................................................................. 178
Solving Front Panel Component Problems ...................................................................................... 179
Solving Internet Access Problems .................................................................................................... 180
Solving Software Problems .............................................................................................................. 183
Contacting Customer Support .......................................................................................................... 184
12 POST Error Messages .............................................................................................................................. 185
POST Text Messages ...................................................................................................................... 185
Interpreting POST Diagnostic Audible Codes .................................................................................. 186
13 Password Security and Resetting CMOS ............................................................................................... 188
Resetting the Password Jumper ...................................................................................................... 188
Clearing and Resetting the CMOS ................................................................................................... 189
Appendix A Connector Pin Assignments .................................................................................................... 191
Ethernet BNC ................................................................................................................................... 191
USB .................................................................................................................................................. 191
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