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Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Keyboard commands and typing are not recognized by the computer.
Cause
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in Hibernate mode.
Wireless keyboard does not work after installation or is not detected.
Cause
Keyboard is not synchronized with the receiver.
Keyboard is out of range of the receiver.
Keyboard batteries are not installed or too weak.
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the
computer.
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Chapter 11 Troubleshooting Without Diagnostics
Solution
1.
On the Windows 7 Desktop, click Start > Shut Down.
On the Windows Vista Desktop, click Start, click the
arrow on the lower right corner of the Start menu, then
select Shut Down.
2.
After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Shut down your computer using the mouse and then restart
the computer.
See the Worldwide Limited Warranty for terms and
conditions.
Press the power button to resume from Hibernate mode.
CAUTION:
When attempting to resume from Hibernate
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Solution
Synchronize the keyboard and receiver. Refer to the
documentation included with the keyboard for instructions.
Place the keyboard closer to the receiver.
Install or replace the keyboard batteries.
Solution
Shut down the computer using the keyboard.
1.
Press the
Ctrl
and
Esc
keys at the same time (or press
the
Windows logo
key) to display the Start menu.
2.
Use the
arrow
keys to select Shut Down and then
press the
Enter
key.
3.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.
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