Summary of Contents for Compaq 141536-002 - Deskpro EN - MT RAMBUS
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Maintenance & Service Guide Compaq Deskpro EN Series of Personal Computers Convertible Minitower Models...
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The complete MSG follows this addendum. This addendum contains changes to the original document. 2000 Compaq Computer Corporation. COMPAQ and the Compaq logo Registered in U. S. Patent and Trademark Office. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
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Spare Part Numbers Spare Part Warranty Description Number Tier Intel Celeron microprocessor 566 MHz/66 MHz with heatsink and retainer clip 203967-001 Graphics Controller nVIDIA TNT2 PRO, 16-MB SGRAM 179997-001 System board without onboard graphics or audio 217055-001 (011032-101) 10-GB Ultra ATA hard drive, 5400 RPM, Quiet Drive 203139-001 Audio cover 219817-001...
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Service Notes WARNING: Removing the heatsink from the processor destroys the integrity of the thermal interface pad between the two parts. Whenever the heatsink is removed from the processor, the old thermal interface must be completely removed and a new one installed in its place. Before installing a heatsink, prepare for its installation by doing one of the following: New heatsink: if the heatsink has a thermal interface attached to its bottom, peel off the protective paper before installing the heatsink.
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Maintenance & Service Guide Compaq Deskpro EN Series of Personal Computers Convertible Minitower Models...
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2000 Compaq Computer Corporation. Printed in the U.S.A. COMPAQ, the Compaq logo, and Deskpro Registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation.
ONTENTS preface About This Guide Symbols and Conventions ......................vii Technician Notes ........................vii Locating Additional Information..................... viii chapter 1 Product Description 1.1 Model Overview ......................1-2 1.2 System Design......................... 1-2 1.3 Preinstalled Software ...................... 1-3 1.3.1 Ordering Additional Software ................1-3 1.4 Computer Features ......................
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3.2 Routine Care ........................3-4 3.2.1 General Cleaning Safety Precautions ..............3-4 3.2.2 Cleaning the Computer Case ................3-4 3.2.3 Cleaning the Keyboard ..................3-5 3.2.4 Cleaning the Monitor..................3-5 3.2.5 Cleaning the Mouse .................... 3-5 3.3 Service Considerations....................3-6 3.3.1 Power Supply Fan....................
Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Locating Additional Information The following documentation is available to support these products: User Documentation Technical Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Technical Reference Guide Compaq Quick Reference Guide Compaq Service Reference Guide Compaq Quick Troubleshooting Guide viii...
RODUCT ESCRIPTION This chapter describes the model features of the Compaq Deskpro EN Series Convertible Minitower model of Personal Computers. Compaq Deskpro EN Series of Personal Computers...
Model Overview Compaq Deskpro EN Series of Personal Computers ships as a minitower. It contains the unique, flexible Compaq ATX chassis, which allows you to easily reconfigure the unit as a desktop by (1) removing the drives from the computer, (2) setting the unit on its base, (3) rotating the drives and bezel blanks 90 degrees, then (4) reinserting the drives into the drive bays.
The annual subscription provides continuous access to the latest developments. ✎ When calling Compaq to place an order, be sure to have the serial number of the computer available. This number is necessary for all purchases. Compaq Deskpro EN Series of Personal Computers...
Computer Features Compaq Deskpro EN Series of Personal Computers ship with a mouse and keyboard. Some models are also equipped with a CD-ROM drive. A Compaq color monitor or other compatible monitor does not ship with the computer. 1.4.1 Front Panel Controls and LEDs...
1.4.3 Drive Positions 1, 2 4, 5 ✎ Drive bay numbers are stamped on the chassis. To verify the type and size of the mass storage devices installed in the computer, run Compaq Computer Setup. Product Description...
EEPROM on the system board and may be accessed through Diagnostics for Windows. ✎ If the system board is replaced with a spare part from Compaq, the invalid serial number condition will be recognized during POST. The original serial number must then be reentered through Computer Setup.
Locating Additional Information The following documentation is available to support these products: User Documentation Technical Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Technical Reference Guide Compaq Quick Reference Guide Compaq Service Reference Guide Compaq Quick Troubleshooting Guide Product Description...
PARE ARTS ✎ The Compaq Deskpro EN Series, Intel 815e chipset models will be referred to in this MSG as 815e. Compaq Deskpro EN Series of Personal Computers...
Mass Storage Devices Mass Storage Devices ✎ Ultra ATA/100 hard drives are backwards compatible with Ultra ATA/66 devices; however, the data transfer rate is reduced to 66MB/sec. Compaq Deskpro EN Series of Personal Computers...
3.1.1 Generating Static The following table shows that: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases. ✎ ✎ ✎ ✎ 700 volts can degrade a product. Compaq Deskpro EN Series of Personal Computers...
3.1.2 Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following proper packaging and grounding precautions are necessary to prevent damage to electric components and accessories. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Routine Care 3.2.1 General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly. To clean the mouse body, follow the procedures in 3.2.2. Compaq Deskpro EN Series of Personal Computers...
If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. Compaq Deskpro EN Series of Personal Computers...
Disassembly Sequence Chart Use the chart below to determine the disassembly sequence for removing components from the computer. ♦ ♦ ♦ ♦ ♦ Must remove all drives before removing drivelock. Compaq Deskpro EN Series of Personal Computers...
For more information, refer to Chapter 3, “Removal and Replacement Preliminaries.” ✎ The Compaq Deskpro EN Series, Intel 815e chipset models will be referred to in this MSG as 815e. Removal and Replacement Procedures...
To install a new logo plate, align the guide pins in the slots 1, then press into place. ✎ When replacing the logo plate, ensure that the alignment pins are properly placed in the front bezel before pressing the logo plate into position. Compaq Deskpro EN Series of Personal Computers...
Cable Lock WARNING: To avoid injury, use care in handling the separated pieces of the cable lock bracket; metal edges may be sharp. Be sure to install the bracket so that sharp edges do not extend from the edges of the computer chassis. Depending on the model, the computer includes a cable lock provision, which consists of a three-piece security bracket.
3. Loosen the two thumbscrews that secure the access panel to the back of the computer chassis. 4. Slide the access panel backward approximately 1-inch (2.5-cm); then lift it up and off the unit. To replace the access panel, reverse the previous steps. Compaq Deskpro EN Series of Personal Computers...
Front Bezel 1. Prepare the computer for disassembly (Section 4.2). WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
5. Pinch the two tabs of the power button together and pull the button out of the front bezel. The spring will follow the button out of the housing. To replace the power button, reverse the above procedure. Compaq Deskpro EN Series of Personal Computers...
Subpanel and Bezel Blanks The subpanel and bezel blanks must be removed from the front bezel if you are installing a mass storage device for the first time, or if you are converting the unit from a desktop to a minitower configuration or from a minitower to a desktop configuration. WARNING: Power is continuous to the system board and power supply even when the power switch is turned off.
6. Push the release tab 2 toward the drive bays, then remove the power switch assembly from the chassis. To install the new power switch, reverse the above procedure, pushing the switch assembly until it snaps into place. The power/LED connector is keyed to ensure proper installation. Compaq Deskpro EN Series of Personal Computers...
4.11 Mass Storage Devices The Compaq Deskpro EN Series of Personal Computers support up to five drives in various configurations. Drive Positions ✎ Drive bay numbers are stamped on the chassis. To verify the type and size of the mass storage devices installed in the computer, run Computer Setup.
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Compaq-supplied metric screws are black. Using the Cable-Select Feature with Ultra ATA Devices Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive).
4.11.1 Removing an Internal 3.5-Inch Hard Drive 1. Prepare the computer for disassembly (Section 4.2). WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
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When installing a second ATA hard drive on the primary controller, you must use an 80-conductor ATA cable for optimal performance. The system automatically recognizes hard drives sold by Compaq (or any other plug and play hard drive) and will automatically reconfigure the computer. If you installed a third- party hard drive, or one that is not a plug and play device, you must run Computer Setup to reconfigure the computer.
4.11.2 Removing an External 5.25-Inch Drive 1. Prepare the computer for disassembly (Section 4.2). WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
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4. Remove the bezel blank from the subpanel, if necessary (Section 4.9). 5. Reinstall the subpanel and the front bezel. The system automatically recognizes hard drives sold by Compaq (or any other plug and play hard drive) and will automatically reconfigure the computer. If you installed a third- party hard drive, or one that is not a plug and play device, you must run Computer Setup to reconfigure the computer.
4.11.3 Removing an External 3.5-Inch Drive If you are installing a second 3.5-inch diskette drive into 5.25-inch bays #1 or 2 for the first time, you must use a special adapter bracket. If you are installing a 3.5-inch diskette drive into 5.25-inch bay #3, you must use a special adapter bracket.
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10. Slide the drive to the rear of the drive adapter until the diskette drive eject button is free of the button protector, then lift the drive out of the drive adapter. 11. Remove the guide screw from the right side of the drive. Compaq Deskpro EN Series of Personal Computers 4-17...
To replace the drive, reverse the previous procedures. ✎ The primary 3.5-inch diskette drive should only be installed into bay 3. Bay 3 is the bottom bay in the minitower and the topmost bay in the desktop configuration. When replacing the drive, use the existing screws. Metric screws (M3) have a black finish while U.S.
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CAUTION: The spring contained under the drivelock mechanism may pop out unexpectedly. 8. Remove the drivelock from the drive cage. 9. Remove the spring from the drivelock (see inset). Compaq Deskpro EN Series of Personal Computers 4-19...
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10. Press in on the tabs to release the vertical drivelock from the chassis, then lift it up and out of the system while at the same time rotating the drivelock slightly to clear the travel slots at the bottom of the drivelock. 11.
4.13.2 Removing a PCI Expansion Board 1. Prepare the computer for disassembly (Section 4.2). WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
2. Lay the computer down on its large base (side with feet) for greater stability. 3. Remove the access panel (Section 4.6). 4. If you are installing an expansion board for the first time, remove the expansion slot cover. Compaq Deskpro EN Series of Personal Computers 4-23...
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5. Hold the board at each end and carefully rock it back and forth while pushing downward, until the connectors fit completely and firmly into the expansion slot. 6. Secure the board to the chassis with the retaining screw. 7. Attach any cables that came with the board. ✎...
5. Push down on the two tabs on the side of the board guide. 6. While holding the tabs down, remove the guide from the chassis. To replace the board guide, reverse the above procedures. Compaq Deskpro EN Series of Personal Computers 4-25...
4.15 Internal Speaker 1. Prepare the computer for disassembly (Section 4.2). WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
3. Remove the access panel and locate the memory module sockets. WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Compaq Deskpro EN Series of Personal Computers 4-27...
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4. Open both latches of the memory module socket 1, and insert the memory module into the socket 2. Begin by installing a module into the socket nearest the preinstalled module, and install the modules following the numerical order of the sockets. A memory module can be installed in only one way.
4. Pull the arm on the right side of the retention mechanism 1. 5. At the same time, rotate the front of the GPA/AIMM card up until it is at a 45 degree angle 2. 6. Remove the card from the expansion slot 3. Compaq Deskpro EN Series of Personal Computers 4-29...
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Installing a GPA/AIMM Card WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures. 1.
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Misalignment may result in damage to the card or the AGP connector. 7. While pulling the arm on the right side of the retention mechanism 5, rotate the card down into the expansion slot until seated 6. Compaq Deskpro EN Series of Personal Computers 4-31...
4.17.2 AGP Card with a Type I Retention Mechanism Removing an AGP Card 1. Prepare the computer for disassembly (Section 4.2). 2. Lay the computer down on its large base (side with feet) for greater stability. 3. Remove the access panel (Section 4.6). 4.
4. Pull the arm on the right side of the retention mechanism. 5. Pull the card straight up to remove it from the expansion slot. To install the graphics card, reverse the above procedures. Compaq Deskpro EN Series of Personal Computers 4-33...
4.17.4 AGP Card with a Type 2 Retention Mechanism Removing an AGP Card 1. Prepare the computer for disassembly (Section 4.2). 2. Lay the computer down on its large base (side with feet) for greater stability. 3. Remove the access panel (Section 4.6). 4.
3. Remove the access panel (Section 4.6). 4. Remove the screw at the top of the expansion slot. 5. Remove the AGP graphics board as you would any PCI expansion board (Section 4.13.2). Compaq Deskpro EN Series of Personal Computers 4-35...
4.18 Processor Before installing a processor, make sure the release latches are in the locked position. This will cause the processor to make an audible sound when it is properly seated in the retaining clip. 1. Prepare the computer for disassembly (Section 4.2). 2.
System Board ✎ More information on the system board, including troubleshooting criteria, can be found in the Compaq Quick Troubleshooting Guide (part number 153837-001) and the Compaq Service Reference Guide (part number 152611-001). 1. Prepare the computer for disassembly (Section 4.2).
9. Reassemble the computer. 10. Reconnect the AC power cord and turn on the computer. 11. Reset the date and time, your passwords, and any special system setups, using Compaq Computer Setup. WARNING: This computer contains a lithium-ion battery pack. There is a risk of fire and chemical burn if the battery pack is handled improperly.
7. Pull on the two push-pins that secure the fan grill to remove it from the fan. To install the fan assembly, reverse the above procedure. ✎ This fan is used on units with 933 MHz and faster processors. Compaq Deskpro EN Series of Personal Computers 4-39...
4.22 Power Supply 1. Prepare the computer for disassembly (Section 4.2). WARNING: Power is continuous to the system board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.
2. Lay the computer down on its large base (side with feet) for greater stability. 3. Remove the access panel (Section 4.6). 4. Remove the front bezel (Section 4.7). 5. Remove the drives from the 5.25-inch drive bays by pressing drivelock 1 (Sections 4.11.2 and 4.11.3). Compaq Deskpro EN Series of Personal Computers 4-41...
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6. Rotate the drives 90 degrees, then reinstall them into the drive bays. ✎ The diskette drive should always be placed in bay number 3, the bay nearest the internal 3.5-inch drives, for proper placement within the chassis. CAUTION: The use of unnecessary force may result in damage to the drives. 7.
5. Disconnect all power and data cables from the drives in the 5.25-inch drive bays. 6. Remove the drives from the 5.25-inch drive bays by pressing drivelock 2 (Sections 4.11.2 and 4.11.3). Compaq Deskpro EN Series of Personal Computers 4-43...
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7. Rotate the drives 90 degrees, then reinstall them into the drive bays. ✎ The diskette drive should always be placed in the bay nearest the top of the chassis in the desktop configuration for proper drive clearance and access. CAUTION: The use of unnecessary force may result in damage to the drives.
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CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. 10. Replace the subpanel, front bezel, and the computer access panel. Reassemble the computer. Compaq Deskpro EN Series of Personal Computers 4-45...
ONNECTORS AND UMPERS This chapter provides connect or, jumper, and switch information for system board jumpers, system I/O board connectors, and hard drives for the Convertible Minitower model. System Board 5.1.1 Connectors and Jumpers Compaq Deskpro EN Series of Personal Computers...
5.1.2 Clearing CMOS The computer's configuration (CMOS) may occasionally be corrupted. If it does, it is necessary to clear the CMOS memory using jumper SW50. To clear and reset the configuration, perform the following procedure: 1. Prepare the computer for disassembly (Section 4.2). CAUTION: The power cord must be disconnected from the power source before pushing the Clear CMOS Button (NOTE: All LEDs on the board should be OFF).
The video display must be active before the computer can be powered off. CAUTION: Unplugging the power cord during POST can corrupt the splash screen. Flashing the ROM is required to restore the splash screen, although the computer will continue to function. Compaq Deskpro EN Series of Personal Computers...
Hard Drive Jumper Settings 5.2.1 Seagate, Quantum, and Western Digital The drawings and tables below apply to a number of different size drives in the following paragraphs. Seagate, Quantum, and Western Digital Ultra ATA Hard Drive Jumper Settings Connectors and Jumpers...
(run much slower) if it exceeds a much higher than normal operating temperature. Second, the processor will shut down when it reaches 135 degrees C to prevent damage. If Compaq’s DMI software is installed, the user receives a warning about any elevated temperature in the processor.
7. Each time the system boots, the system ROM saves a copy of NVRAM (including CMOS, passwords, and other system variables) in the flash ROM. Should the system become unstable, the last known good copy of NVRAM can be restored using a feature called “power button override.”...
Index computer external 3.5-inch drive cleaning, 3-4 removal and replacement, access panel Computer Features 4-16 removal and replacement, drive positions, 1-6 external 5.25-inch drive Front Panel Controls and removal and replacement, AGP card LEDs, 1-4 4-14 spare part number, 2-5 Rear Panel Connectors, 1-5 AGP retention mechanism, 4-29 configurations, drives, 4-10...
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I/O Registers, 6-3 passwords, disabling or clearing, screws INSPECT utility, 1-6, 4-10 using correct, 3-6 IRQ settings, 6-2 power button. See miscellaneous serial number plastics kit need for service call, 1-3 removal and replacement, serial number location, 1-7 service considerations, 3-6 power button spring.
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sub-panel. See miscellaneous plastics kit tools subpanel and bezel blanks required, 3-6 removal and replacement, system design, 1-2 Ultra ATA devices, 4-11 specifications, 6-1 system board connector locations, 5-1 connectors and jumpers, 5-1 spare part number, 2-5 system specifications DMA, 6-2 I/O, 6-3 memory map, 6-5 Index...