Cd-Rom Drive And Dvd-Rom Drive Problems - Compaq AP500 Maintenance And Service Manual

4-14 Diagnostic Tools

CD-ROM Drive and DVD-ROM Drive Problems

This section identifies some quick checks for IDE CD-ROM and DVD-ROM drive-related
problems.
Problem
Cannot read compact disc
System will not boot from
CD-ROM drive
Cannot eject compact disc
CD-ROM device is not detected;
driver is not loaded
Table 4-8
Solutions for CD-ROM and DVD-ROM Drive Problems
Possible Solution
1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then
reload.
2. CD has been loaded upside down. Eject the CD, turn it over, then reload.
1. The CD-ROM boot is not enabled through the Computer Setup utility. Run the
Computer Setup utility and set the drive priorities.
2. Be sure that drive cabling and jumpers are set correctly.
CD is not properly seated in the drive. Turn off the workstation, insert a thin metal rod (a
straightened paper clip can be used) into the emergency eject hole, and push firmly.
Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD.
CD-ROM drive is not connected properly. Open the workstation. Verify the drive cable is
connected properly.