Introduction; Initial Actions; Display Problems - Xerox Phaser 6600 Service Manual

Error Troubleshooting

Introduction

This chapter describes error messages displayed on the Control Panel or listed on the Error History
page, Service Diagnostics used to test system operation and troubleshooting procedures to correct
problems. Troubleshooting print quality problems is covered in Chapter 3, Image Quality.

Initial Actions

Some problems are easy to resolve. Use these Steps in an attempt to quickly isolate the problem.
1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often
to power transients, ESD, and software errors.
2. If a message appears on the Control Panel, see "Error Messages" on page 2-89 for specific
procedures related to error messages.
3. Check the power cord. Is the power cord plugged into the printer and a properly grounded
electrical outlet? Is the power cord damaged?
4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?
5. Does other electrical equipment plugged into the outlet operate?

Display Problems

If the Control Panel is blank:
1. Turn the printer Off, wait 10 seconds, then turn the printer On.
2. When tests complete, Ready to Print should appear on the display.
If the problem persists:
1. Check the connections to the Control Panel.
SFP: Verify the connection at the Control Panel, and at P/J12 on the IP Board.
MFP: Verify the connections at P/J820 and P/J830 on the USB Hub Board, and at P/J810 on the IP
Board.
2. Check +3.3 and +5 VDC from the LVPS.
3. Replace the Control Panel.
4. Replace the IP Board.
2-2 Phaser 6600 and WorkCentre 6605
Service Manual
solves problems related
Xerox Internal Use Only