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Your existing service request number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Service Request Manager:
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE:
For international or direct-dial options in countries without toll-free numbers, see
https://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
SEE ALSO
PTX10004 System Overview | 19
How to Pack a PTX10004 Router or Component for Shipping
IN THIS SECTION
How to Pack a PTX10004 Chassis for Shipping | 257
How to Pack PTX10004 Components for Shipping | 260
https://support.juniper.net/support/
256
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