Common System Fail - Xerox Phaser 7500 Service Manual

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Table of Contents

Error Messages and Codes

Common System Fail

Initial Actions

The following procedure describes the common procedure at System Fail or Sub

System Fail, regardless of whether the power is turned On or during job processing.

Collect the detailed procedures below from the customer when a trouble

What job was performed when the problem occurred?

Check the job settings from the UI.

Check whether HDD spool is enabled/disabled.

Collect other information as much as possible to reproduce the error.

1. If error was displayed during a service call, obtain Fault History.

2. Turn the power Off and On.

If the problem persists after the power is turned Off then On, obtain the Back

Channel file using the log tool. At this point, if the system starts by turning the

3. Turn the power Off and On by using the breaker (unplug from and plug to the

power outlet). If the problem persists after the power is turned Off then On,

obtain the Fault History.

4. If the problem persists, check the installation status of the Image Processor

Board and connector cables to install them properly, then perform the same

operation where the error occurred.

5. If the problem persists, replace the Image Processor Board and perform the

same operation where the error occurred.

6. If the system is not restored after the Image Processor Board has been

replaced, reinstall the original Image Processor Board.

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