Usb Port Testing - Xerox Phaser 7500 Service Manual

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USB Port Testing

Phaser 7500 Printer Service Manual

In situations where USB communications fail, test the printer's USB Port directly

using a USB cable and a second, known good, USB Port. A successful test using this

procedure eliminates the printer's USB Port as the root cause.

Initial Actions:

Check that the driver software is properly installed on the host.

Make sure the USB cable is connected at both ends and is serviceable.

Print a Configuration page and verify that USB 2.0 is enabled in the printer's

Reboot the printer.

If the problem persists, follow the procedure below.

The testing procedure was developed for Windows XP. If a different operating

system is in use, adapt the steps as necessary.

1. Verify that the printer is Ready.

2. Insert the Installer and Utilities CD-ROM into the computer.

3. If the installer autoruns, exit the installer window.

4. Connect a USB cable between the printer and computer's USB Ports. The

computer automatically detects the new hardware and assigns a driver.

If the driver is not installed on the computer, locate the driver files on the

CD-ROM. Once the files are located, the computer installs the driver and

automatically configures it to match the printer's feature set.

5. Open the Printers and Faxes window on the computer by clicking Start,

Settings, and then Printers and Faxes.

6. Locate the correct entry for the printer being tested and display its properties

from the File menu pull-down.

7. Open the General tab and click the Print Test Page button to generate the

test print. If the test page prints, the USB port is functioning normally.

General Troubleshooting