Ricoh BR-C1a Basic Service Training page 75


Preparing the machine to collect logs
1. Turn off the machine power.
2. Open the rear controller box, set the SDCB with attached SD card slot on
3. Turn on the machine power.
4. Enter the SP mode.
5. Verify that the file name appears in SP5-901-001/002 '*** saved log file.'
6. Verify the value of '***log file size (KB)' displayed in SP5-901-003/004.
7. Print a couple of sheets, for example, the SMC.
8. Enter SP5-901-003/004 again and verify that the value of '***log file size
9. Reassemble the machine and leave the customer. The machine will

Operation in the field
1. The customer escalates a problem to the field technician via call center.
2. The technician turns off the machine power, opens the rear controller box,
3. Log files saved onto the SD card are sent to the service section together
4. Log files and information are forwarded to the engineers for investigation.
Slide 75
No additional notes
Capturing the Debug Logs
Engine Log and Debug Log - 4
the frame, connect the SDCB to the IOB with a harness, and insert the SD
card into the slot.
» Note: Open and close the front door if printing does not start.
(KB)' has increased.
collect logs, and discard the oldest data.
and removes the SD card.
with detailed information on the reported problem.
75
BR-C1 Training