Sdiop-Pip19; Sdiop-Pip20 - IBM iSeries Series Hardware Problem Analysis And Isolation

SDIOP-PIP19: For use by authorized service providers.
You were sent to this procedure from Unit reference code (URC) 9010, 9011, or 9013. If the failing item is
in a migrated tower, use the Migrated Expansion Tower Problem Analysis, Repair and Parts manual on the
V5R1 Supplemental Manuals web site
support for assistance.
SDIOP-PIP20: For use by authorized service providers.
Use this procedure to isolate the problem when two or more devices are missing from a disk array. You
were sent to this procedure from URC 9020 or 9021.
1. If the system has logical partitions, perform this procedure from the logical partition that reported the
problem. To determine if the system has logical partitions, go to Determine if the system has logical
partitions, before continuing with this procedure.
2. Access SST/DST by doing one of the following:
v If you can enter a command at the console, access system service tools (SST) (see System
Service Tools (SST) in the iSeries
v If you cannot enter a command at the console, perform an IPL to DST (see Performing an IPL to
DST in the iSeries Service Functions information).
v If you cannot perform a type A or B IPL, perform a type D IPL from removable media.
3. Have any other I/O card or device SRCs (other than a 902F SRC) occurred at about the same time
as this error?
v No: Has the I/O card, or have the devices been repaired or reconfigured recently?
– Yes: Continue with the next step.
– No: Contact your next level of support for assistance.
This ends the procedure.
v Yes: Use the other I/O card or device SRCs to correct the problem (see System Reference
Codes).
This ends the procedure.
4. Did you perform a D IPL to get to DST?
v No: Access the Product Activity Log and display the SRC that sent you here and view the
"Additional Information" to record the formatted log information. Record all devices that are missing
from the disk array. These are the array members that have both a present address of 0 and an
expected address that is not 0.
Note: There may be more than one Product Activity Log entry with the same Log ID. Access any
additional entries by pressing the enter key from the "Display Detail Report for Resource" screen.
View the "Additional Information" for each entry to record the formatted log information.
For example: There may be an xxxx902F SRC entry in the Product Activity Log if there are more
than 10 disk units in the array.
Continue with the next step of this procedure.
v Yes: A formatted display of hexadecimal information for Product Activity Log entries is not
available. In order to interpret the hexadecimal information, see More Information from
Hexadecimal Reports in the iSeries Service Functions
from the disk array. These are the array members that have both a present address of 0 and an
expected address that is not 0.
Note: There may be an xxxx902F SRC entry in the Product Activity Log if there are more than 10
disk units in the array. In order to interpret the hexadecimal information for these additional disk
units, see More Information from Hexadecimal Reports in the iSeries Service Functions
Continue with the next step of this procedure.
to fix the problem. Otherwise, contact your next level of
(TM)
Service Functions information).
. Record all devices that are missing
Analyze hardware problems
.
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