Lic-Pip8; Lic-Pip11 - IBM iSeries Series Hardware Problem Analysis And Isolation

19. Ask your next level of support for assistance and report a Licensed Internal Code problem. You may
be asked to verify that all PTFs have been applied.
If you are asked to perform the following, see the iSeries Service Functions
v Copy the main storage dump from disk to tape or diskette, see Working with Storage Dumps.
v Print the product activity log, see Product Activity Log.
v Copy the IOP storage dump to removable media, see Working with Storage Dumps.
This ends the procedure.
LIC-PIP8: For use by authorized service providers.
Licensed Internal Code detected an operating system program problem. Read the "Licensed Internal Code
(LIC) PIPs" on page 116 before continuing with this procedure.
1. If the system has logical partitions, perform this procedure from the logical partition that reported the
problem. To determine if the system has logical partitions, go to Determine if the system has logical
partitions, before continuing with this procedure.
2. Select Manual mode and perform an IPL to DST (see Performing an IPL to DST in the iSeries Service
Functions information).
Does the same SRC occur?
v No: Does the same URC appear on the console?
– No: Continue with the next step.
– Yes: Go to step 4 (See page 123).
v Yes: Go to step 5 (See page 123).
3. Does a different SRC occur, or does a different URC appear on the console?
v No: Select Perform an IPL on the IPL or Install the System display to complete the IPL.
Is the problem intermittent?
– Yes: Continue with the next step.
– No: This ends the procedure.
v Yes: Use the new SRC or reference code to correct the problem (see System Reference Codes). If
the procedure for the new SRC sends you back to this procedure, go to step 4 (See page 123).
This ends the procedure.
4. Copy the main storage dump to removable media (see Working with Storage Dumps in the iSeries
Service Functions
5. Report a Licensed Internal Code problem to your next level of support.
This ends the procedure.
LIC-PIP11: For use by authorized service providers.
Use this procedure to isolate a system STARTUP failure in the initial program load (IPL) mode. Read the
"Licensed Internal Code (LIC) PIPs" on page 116 before continuing with this procedure.
How to find the cause code:
1. If the system has logical partitions, perform this procedure from the logical partition that reported the
problem. To determine if the system has logical partitions, go to Determine if the system has logical
partitions, before continuing with this procedure.
2. Were you given a cause code by another procedure?
v No: Continue with the next step.
v Yes: Use the cause code given by the other procedure. Then, go to step 4 (See page 124).
3. Look at the Data display characters in word 3. You can obtain these characters by either:
information).
information:
Analyze hardware problems
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