Use The Product Activity Log; Use The Problem Log - IBM iSeries Series Hardware Problem Analysis And Isolation

c. To display location information, choose the function key for Additional details. If location
information is available, go to the Locations and addresses page for the model you are working
on to determine what remove and replace procedure to perform.
d. If the failing item is Licensed Internal Code, contact your next level of support for the correct PTF
to apply.
10. After exchanging an item, go to Verify the repair.
11. Once the problem has been resolved, close the log entry by selecting Close a NEW entry on the
Service Actions Log Report display.
This ends the procedure.

Use the product activity log

For use by authorized service providers.
1. Find an entry in the product activity log for the symptom you are using to locate the problem.
a. On the command line, enter the Start System Service Tools command:
STRSST
If you cannot get to SST, select DST (see Dedicated Service Tools (DST) in the iSeries Service
Functions ).
Note: Do not IPL the system to get to DST.
b. On the Start Service Tools Sign On display, type in a User ID with QSRV authority and Password.
c. From the System Service Tools display, select Start a Service Tool —> Product activity log —>
Analyze log.
d. On the Select Subsystem Data display, select the option to view All Logs.
Note: You can change the From: and To: Dates and Times from the 24-hour default if the time that
the customer reported having the problem was more than 24 hours ago.
e. Use the defaults on the Select Analysis Report Options display by pressing the Enter key.
f. Search the entries on the Log Analysis Report display.
Note: For example, a 6380 Tape Unit error would be identified as follows:
System Reference Code: 6380CC5F
Class: Perm
Resource Name: TAP01
2. Find an SRC from the product activity log that best matches the time and type of the problem the
customer reported.
Did you find an SRC that matches the time and type of problem the customer reported?
v Yes: Go to System reference codes and use the SRC information to correct the problem.
This ends the procedure.
v No: Contact your next level of support.
This ends the procedure.

Use the problem log

For use by authorized service providers.
Find and analyze a Problem Log entry that relates to the problem reported.
Note: For on-line problem analysis (WRKPRB), ensure that you are logged on with QSRV authority.
During problem isolation, this will allow access to test procedures that are not available under any other
log-on.
1. On the command line, enter the Work with Problems command:
WRKPRB
Analyze hardware problems
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