Timeout For Activating A Call Waiting Message For A Ucd Queue; Ucd Overflow Call Destination - Siemens HiPath 1100 Programming Manual

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Timeout for Activating a Call Waiting Mes-
sage
for a UCD Queue.
It allows you to specify a timeout for routing calls to a
waiting queue in the event that agents are busy or un-
available.
Different timeouts can be set for playing a different
message for each UCD Group. The default setting is for
playing a message immediately, as soon as a call is
placed in a queue.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 2 6
Enter the UCD Subscriber Group number (790 to 799).
Enter a timeout for activating message playing (00 to 99
9 9
in 5-second increments) where 00 = 0 seconds (de-
fault)... 06 = 30 seconds, etc.
Enter the next UCD Subscriber Group number.
or
Press this key.
#
Initial state for Programming Mode.

UCD Overflow Call Destination

This setting specifies a call destination for each UCD
group when:
• All agents are logged out
• A UCD Queue reaches the maximum number of
calls waiting
• The queue's overflow timeout expires.
In the default configuration the destinations for UCD
Groups overflow are not specified.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 2 7
Enter the UCD Subscriber Group number (790 to 799).
Enter the overflow call destination. This can be a differ-
ent UCD Subscriber Group or an extension.
Programming an Extension
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