Online Training Resources; Contacting Ruckus Customer Services And Support; What Support Do I Need; Open A Case - Arris Ruckus ICX 7850 Series Configuration Manual

Online Training Resources

To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site
surveys, and Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.
Contacting Ruckus Customer Services and
Support
The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on
their Ruckus products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the Ruckus Support Portal using
https://support.ruckuswireless.com, or go to

What Support Do I Need?

Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access
the self-service resources, use the following criteria:
• Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a
Case section.
• Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be
available. Go to the Open a Case section.
• Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the
Self-Service Resources section.
• Priority 4 (P4)—Low. Requests for information, product documentation, or product enhancements. Go to the Self-
Service Resources section.

Open a Case

When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get
help:
• Continental United States: 1-855-782-5871
• Canada: 1-855-782-5871
• Europe, Middle East, Africa, Central and South America, and Asia Pacific, toll-free numbers are available at
support.ruckuswireless.com/contact-us
• Worldwide toll number for our support organization. Phone charges will apply: +1-650-265-0903
We suggest that you keep a physical note of the appropriate support number in case you have an entire network outage.

Self-Service Resources

The Ruckus Support Portal at
problems with your Ruckus products, including:
• Technical Documentation—https://support.ruckuswireless.com/documents
Ruckus FastIron Stacking Configuration Guide, 08.0.90
Part Number: 53-1005572-01
https://www.ruckuswireless.com
and Live Chat is also available.
https://support.ruckuswireless.com

Contacting Ruckus Customer Services and Support

and select Support.
offers a number of tools to help you to research and resolve
Preface
https://
11