Multiple Calls On Hold - Avaya 1120E User Manual

Multiple calls On Hold

When you have more than one call on hold, use the navigation key to highlight a call on the
telephone display screen. You can perform an action with that call by using the soft keys on the In-
call menu list. The soft keys displayed vary, depending on the type of call that is currently selected.
When you highlight a call that is not active, you can retrieve the call from on hold and make it active
by pressing the Activate soft key. You can also join the call with the active call to create a 3-way
calling session. .
Multiple calls In-call mode
When the IP Deskphone has multiple calls connected at the same time, you can access the menu
items listed in the following table.
Note:
The Join soft key appears when there are multiple calls on the IP Deskphone that can be joined
for a conference call or 3-way calling.
Table 14: Context-sensitive soft keys for the multiple calls In-call display screen
Soft key label
Join
New Call
Audio/Actvate
More...
May 2016
Function
Press the Join soft key to join the eligible calls.
Press NewCall soft key to obtain a dial tone to place another call. The NewCall
soft key is used to make a conference call. This key behaves like the Conf soft
key.
Press the Audio soft key to change the audio codec and monitor audio quality.
The Actvate soft key appears when the highlighted call is not the selected call.
Press the Actvate soft key to place the current call on hold and activate the call
you want to connect to.
This soft key is also used to retrieve calls parked against the user.
Note:
The Actvate soft key never appears at the same time as the Audio
context-sensitive soft key
Press the More... soft key to select a new menu list of soft keys.
When you press the More... soft key, a different selection of soft keys appears.
• If you press the More... soft key once from the first menu list, you access the
following soft keys:
[Trnsfer] [RlsCall] [Join] [More...]
• If you press the More... soft key from the first menu list twice, you access the
following context-sensitive soft keys:
[Conf] [Audio] [New Call] [More...]
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura
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Placing a call on Hold
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User Guide 115